Insights
Notes on operations, automation, and the work worth keeping.
Practical writing on operations, managed automation, and getting repetitive work off your team's plate.
Who's in Charge of Your AI Agents? A Governance Reality Check
As agentic AI moves from pilot to production, the oversight question most enterprises haven't answered is suddenly urgent.
Care Coordination Starts With Workflow: Why Healthcare Needs Automation
Healthcare was built around specialties. Patients experience it as one journey. The gap between those two realities is a workflow problem—and workflow problems can be automated.