Insights
Notes on operations, automation, and the work worth keeping.
Practical writing on operations, managed automation, and getting repetitive work off your team's plate.
Who's in Charge of Your AI Agents? A Governance Reality Check
As agentic AI moves from pilot to production, the oversight question most enterprises haven't answered is suddenly urgent.
AI Won't Replace Accounting Firms—But It Will Reshape Them
The real question isn't whether AI takes over tax prep. It's which tasks your firm automates first, and which still need a CPA's judgment.
Care Coordination Starts With Workflow: Why Healthcare Needs Automation
Healthcare was built around specialties. Patients experience it as one journey. The gap between those two realities is a workflow problem—and workflow problems can be automated.